RESILIENCE
Resilience is the ability to withstand challenges and recover quickly from disruption. In publicly accessible environments, this means effectively managing incidents and emergencies while restoring normal operations as swiftly as possible.
ASSESS | Emergency Preparedness
Emergency Preparedness Audits and Tests are an essential indicator of a site's readiness to deal with an emergency.
NOVA's structured format tests all levels of an organisation's response simultaneously, from the team on the ground through to senior management, looking at five key factors ranging from communication and response to emergency facilities and business continuity.
ASSESS | Incident Management Plans
Effective, concise incident management plans are essential to ensure that a site responds appropriately to any incident.
NOVA helps you to evaluate your current plans and works with you to create a document framework that you need.
PREPARE LEADERS | Tactical Level Incident Management training
This is a two-day interactive course aimed at senior management that outlines best practices in tactical incident management.
PREPARE TEAMS | Operational Level Incident Management training
This is a one-day interactive course aimed at junior management that outlines best practices in incident management.
PREPARE PROFESSIONAL LOGGISTS | Recording Decisions, Actions & Rationale
This is a one-day course aimed at team members who are required to act as loggists in an emergency.
SECURITY
Our retail destination clients have engaged us to support a wide range of strategic initiatives, from traffic management reviews to writing security plans, procedures and assignment instructions.
We will work closely with you to identify and address any strategic gaps where additional expertise or support is needed.
PROTECT | Traffic Management Review
We collaborate with site managers to gain a clear understanding of the strategic traffic management challenges affecting their site—both current and future—as well as the day-to-day operational traffic issues they face. We then identify practical solutions to address these issues and ensure both existing and emerging challenges are effectively managed.
PROTECT | Site Specific Security Plan
The Terrorism (Protection of Premises) Act is designed to enhance public safety and strengthen national security by improving preparedness for, and protection against, terrorist attacks. It introduces proportionate security requirements for certain public venues and locations.
Comprehensive security plans that address both prevention and preparedness across a range of potential attack types are essential. Following completion of an audit, we will work closely with site managers to develop a robust action plan that mitigates any identified gaps in protective security and ensures readiness for statutory authority inspection.
PROTECT | Soft Measures Review
Sites will typically have a combination of hard and soft measures in place to address terrorism and other threats. Developing a security-focused culture is a critical component of an effective counter-terrorism strategy, supported by measures that are both appropriate and proportionate.
Soft measures may include emergency communications platforms, robust HR recruitment and vetting processes, and a clear PR strategy. Hard measures can encompass the scope and effectiveness of CCTV systems, as well as physical protections such as hostile vehicle mitigation bollards.
We work alongside site managers to review each measure, assessing its effectiveness and ensuring it delivers value for money.